FAQ

  • How does it work?
    • We mutually agree on a set-up time. When we arrive, we will discuss your desired arrangement and then set-up all tents/bedding , decorative items and show you how to use the lights. When it is time for pick-up the following day, please return all rented items to the tent area and then leave the rest to us. We will fold up and pack away all items. You won’t need to do anything.
  • What do I need to do to prepare for the party?
    • Prior to our arrival, please clear the space you would like the tents set up. Any furniture that needs to be removed must be done prior to our arrival. Each tent measures 75 in long and 46 in wide.
  • How long do I keep the tents?
    • Depending on the amount of bookings we have that day may increase or decrease the length of time you are able to keep them. We try to keep it within 19 hours.
      • For example: 3pm set-up, 10 am pack and clean up.
  • How long does it take to set-up?
    • It take about 1-2 hours to set-up, depending on the size of your party.
  • What are my payment options?
    • We accept Venmo or PayPal for the deposit to reserve your date. At the time of set-up, the final payment is due. We accept Venmo, PayPal or cash.
  • What is the refundable damage deposit for?
    • We require a $50 damage deposit to cover the cost of damaged, lost and/or broken items that are included in your package. Please make sure the kids do not use slime, nail polish, make-up, markers, or paint around the tents. We ask that you provide a smoke free environment. If additional cleaning is needed due to smoking a cleaning fee will occur. If no damages are confirmed, the security deposit will be refunded within 24 hours of checkout. If any damage has occurred the replacement cost will be deducted from the deposit.
  • What is your cancellation policy?
    • Please notify us within 7 days of your party if you need to cancel or reschedule. The $50 deposit is non-refundable but transferable to another date within 3 months of your original party date based on availability. We allow add-on’s based on availability up until 48 hours prior to party but cannot subtract any tents within 7 days of your party.
  • Are there travel fees?
    • Yes. If traveling more than 20 miles from our house in zip code 63017 there are additional fees:
      • 20-29 miles $45
      • 30-39 miles $70
      • Over 40 miles $100